Terms & Conditions

TERMS & CONDITIONS

1. Our Delivery Costs are for deliveries based in the United Kingdom only (inc. Scottish Highlands, Northan Ireland, Ireland, Isle of Wight & Other Offshore Islelands Including Guernsey & Jersey Select the correct shipping destination on checkout)

2. We aim to process orders within 2 working days of cleared effects. (PAYPAL payments will be much quicker as the effects are cleared immediately).

3. Our anticipated delivery date after cleared effects is normally within 2 - 5 working days to most UK destinations.  

4. We will send you a return e-mail advising you of a dispatch day and delivery date wherever possible.

5. We will notify you of any delay in the processing of your order as soon as possible.

6. Correspondence, including invoices, will be sent to you via e-mail unless otherwise requested by you.

7. If in the unlikely event goods should not be received by you within 5 working days of placing your order, you must notify us immediately.  If we have not received notification from you to this effect by the 5nd day, we will assume that the item/s have been received and will not accept any liability for damaged or lost goods after this 5 day period.

8. Our Terms and Conditions will still apply for items dispatched direct from our suppliers on our behalf.

RETURNS POLICY

1. Returns accepted within 7 business days from delivery. If you are not happy with your goods you can return the item to us.  We must, however, be notified of any returns within 24 hours.  The item must be in perfect condition and still have all of their packaging, booklets and fixings in tact. Once the item/s have been inspected by our warehouse a refund will be made to you.  If you require us to pick up the goods a collection charge will be incurred.

2. Items received by you which are damaged or not working upon receipt can be returned to us.  Again, we must be notified immediately of any such items.  Upon notification from you a replacement will be dispatched and arrangements for collection of the faulty item will be made. 

3. Items which become faulty outside of the 30 day period should be sent back direct to the manufacturer.  In some instances, however, we can locate your nearest dealer so please contact us directly when we will advise you of the correct/best procedure in these rare instances